Preamble: As a customer of Voyages Polaris, please read carefully before booking and purchasing travel and products from Voyages Polaris (voyagespolaris.com). By proceeding, you understand and accept the following conditions, including any updates, so that you have a full understanding of your rights and responsibilities. If you have any questions regarding any of these provisions, please call 1-450-466-4888 or email info@voyagespolaris.com — we will be happy to assist you.

Voyages Polaris reserves the right of final interpretation.

Payment Method Travel fees must be paid in full at the time of booking. No deposit is required. Payments will be deposited into a trust account governed by Quebec consumer protection laws. Quebec travel agency permit number: 703480.

Minimum Group Size: For any group marked as guaranteed departure, a minimum of two persons is guaranteed. For any group not indicating a guaranteed departure, the minimum group size is 20 persons. Voyages Polaris reserves the right to cancel the trip due to insufficient numbers and will notify the client accordingly. Upon receiving notice, the client may choose to: transfer free of charge to the next departure date of the same itinerary, transfer to another destination group, or request a full refund — only when it is confirmed that the new group has sufficient available space.

Important Points:

• A copy of the passport is required when booking travel to Asia/Europe/Africa. The passport must be valid for at least 6 months from the return date of the trip. If renewing a passport, a copy of the original passport is required. The new passport copy must be submitted to the travel agency at least three months before departure.
• Please ensure you have valid travel documents such as visas for your destination.
• In cases of force majeure — including but not limited to wars, strikes, riots, crimes, or legally defined force majeure events (hurricanes, floods, earthquakes, volcanic eruptions, etc.) — Voyages Polaris reserves the right to modify the itinerary and/or the client's travel arrangements. Any resulting additional costs are the responsibility of the traveler.

Cancellation Conditions

If Voyages Polaris cancels the trip, all payments made will be immediately refunded in full.

If the consumer cancels the trip, the following policies apply:

• From the booking date to 91 days before departure: 50% of the trip cost will be refunded.
• 90 days or fewer before departure: No refund.

Travel insurance premiums are non-refundable.

Travel Insurance Voyages Polaris strongly recommends purchasing travel insurance.

We are representatives of Manulife and Blue Cross insurance companies. Please consult us to purchase the insurance products we represent.

Pricing

Included in group fees may be: luxury coach, tour guide, hotel accommodation, hotel breakfast, all taxes, FICAV compensation fund (as per official itinerary notes), tourist attraction tickets (as per official itinerary notes), meals (as per official itinerary notes), and round-trip airfare (as per official itinerary notes).

Not included in travel fees: personal travel insurance, personal expenses, driver and tour guide gratuities, and other items (as per official itinerary notes).

All attraction tickets or city passes (e.g., City Pass) purchased elsewhere do not apply to Voyages Polaris tour groups.

If your trip involves airfare, transportation, hotels, or other additional bookings, it is your responsibility to contact us before purchasing or reserving to confirm that the group departure is confirmed and that timings are consistent, in order to avoid losses. Voyages Polaris will not be responsible for any airfare, hotels, transportation, or other additional purchases made before the group trip is confirmed.

Required Travel Documents The client must prepare all necessary travel documents in advance and is solely responsible for them. Voyages Polaris will not be responsible for any additional transportation and accommodation costs caused by missing documents during travel. If the client loses their documents for personal reasons during the trip, Voyages Polaris will not be held responsible.

Our company assists with visa applications for certain countries; however, since visas are closely tied to each passenger's personal circumstances, Voyages Polaris cannot guarantee approval. If the client books the trip before obtaining a visa, the refund conditions are the same as for other passengers. Clients will not be refunded due to visa refusal, and the client bears all losses caused by visa denial.

Before booking travel products to the United States, please refer to U.S. Customs and Border Protection (https://www.cbp.gov/travel/international-visitors) for travel document requirements.

Special Reminders:

1. Please pay attention to passport validity (https://usaestaonline.com/en/passport-validity-travel-to-usa);
2. Chinese citizens, please note EVUS requirements (https://www.cbp.gov/travel/international-visitors/electronic-visa-update-system-evus/frequently-asked-questions);
3. Non-Chinese citizens, please note ESTA requirements (https://www.cbp.gov/travel/international-visitors/esta).

Please contact U.S. Customs and/or other relevant authorities directly if you are unsure of your travel eligibility to the United States.

Children Under 2 Years of Age Children under 2 years of age cannot participate in trips involving flights. Children aged 2 and above but under 12 must pay the regular fare at the time of booking, as well as gratuities, attraction tickets, and other travel fees.

Special Offer — Order Cancellation/Modification

1. This policy applies only to special and/or promotional products (such as Groupon, Promorabai, Urbaine, NCgrowd, Buytopia, Livingsocial, Wagjag, Travelzoo, Kumapon, etc.) and all products requiring prepaid attraction tickets or free products offered through sponsorship or similar advertising promotions.
2. When purchasing special and/or promotional products, clients must pay in full in a single payment.
3. Voyages Polaris may modify the itinerary and/or departure date after booking. If the client does not accept the modification, the booking may be cancelled and a full refund will be granted.
4. If the client requests a change in the number of participants:
   • Increase in number: If space is available, pay the corresponding group rate for the additional persons, plus any price difference (if applicable).
   • Decrease in number: Payments already made are non-refundable.

Standard Order Cancellation/Modification Terms

1. Once an order is confirmed, any itinerary-related changes (such as changing the date, destination, or cancelling the order) will be processed by Voyages Polaris according to the conditions at that time, and corresponding processing fees and price differences will be charged.
2. No modifications will be accepted within 14 days before departure.
3. All requests for cancellation or order modifications must be submitted to Voyages Polaris in writing via email or other written forms, and will only take effect after written confirmation from Voyages Polaris.

All modification requests are subject to the policy stated above. A modification request may only be accepted once; if the client requests another modification, the new request will not be accepted.

Hotel

1. In European/Asian/African countries, each room has either one double bed or two single beds; only a few hotels offer two double beds.
2. With the exception of North American hotels, other tourist destinations accommodate a maximum of 2 persons per room. If a traveler insists on an extra bed, a surcharge will apply according to the hotel's policy. Some hotels do not offer extra beds.

Delay or Absence on Departure Day

1. If a passenger is late or absent on the departure day, they will be deemed to have voluntarily forfeited the trip. No refunds, modifications, or transfers will be accepted.
2. If a passenger fails to follow the tour guide's instructions and does not arrive at the meeting point on time, they will bear all resulting additional costs and losses.
3. Voyages Polaris is not responsible for any consequences arising from a passenger leaving the group during the trip.
4. If a passenger fails to arrive at the agreed location and time during the trip, they will bear all additional costs. Furthermore, missed itinerary segments will not be made up or refunded.

Force Majeure Under the laws and principles adopted by Canada and the United States, force majeure may include, but is not limited to, events that are unforeseeable, irresistible, and beyond control — circumstances that cannot be managed or anticipated — such as:

1. Typhoons, hail, storms, earthquakes, tsunamis, floods, volcanic eruptions, landslides, and other natural disasters;
2. Government actions such as expropriation, temporary visits by high-ranking officials, temporary construction projects, damage to roads or waterways, etc.;
3. Unusual social events such as wars, armed conflicts, strikes, riots, and terrorist attacks.

Errors or Omissions Voyages Polaris will strive to ensure the completeness and accuracy of all brochures and website information; however, we cannot guarantee the absence of errors, inaccuracies, or omissions in product pricing, product descriptions, or product availability on brochures or the website. Voyages Polaris reserves the right to correct any errors, inaccuracies, or omissions and to modify and update content without prior notice.

Additionally, Voyages Polaris reserves the right to refuse or cancel orders or reservations containing errors, inaccuracies, or omissions, regardless of whether the order has been confirmed and/or whether your credit card has been charged.

If fees have already been paid by the participant and the order is cancelled due to incorrect or inaccurate information, Voyages Polaris will refund the fees to the participant.

• Voyages Polaris will not be responsible for any losses caused by force majeure or lack of travel insurance.
• We sincerely recommend that our clients purchase personal travel insurance for the necessary protection.
• Voyages Polaris reserves the right, within the scope of the travel plan, to cancel or modify the order of visits without prior notice, based on customs procedures, weather and traffic conditions, time changes, or venue closure days, etc. Ticket and meal prices are subject to seasonal changes without notice.
• Clients traveling to the United States must have a valid passport (valid for at least six months from the return date) and applicable visas (U.S. visa and Canadian visa). Voyages Polaris is exempt from any liability for losses caused by customs delays. If clients are denied entry to the United States for personal reasons, all costs after being required to leave the group will be borne by the clients.

It is the consumer's responsibility and expense to obtain all travel and identification documents required by all relevant government authorities. The consumer is responsible for ensuring they have all required travel documents for North America, Europe, or any other third-country destination, as well as return documents to their country of origin. Voyages Polaris is not responsible for any damages caused by visa or travel document refusals (denial of entry due to a criminal record or other issues) or any customs issues in the destination country or associated countries.

For international travel, a valid passport (valid for 6 months after the return date) and a valid visa are required. Voyages Polaris is not responsible for customs delays and does not accept responsibility for customs delays or entry refusals due to personal errors made by travelers themselves. In such cases, travelers will be required to leave the border and bear their own return costs.